Terms of service

Ossu Diamonds Terms of Use and Sale

Effective Date: July 28, 2025

Welcome to Ossu Diamonds ("we," "our," or "us"). By using our website or purchasing our memorial diamonds ("Product"), you ("customer," "you," or "your") agree to these Terms of Use and Sale ("Agreement"). If you disagree with any part of this Agreement, please do not use our services or purchase our products.

1. Overview of Our Service

Ossu Diamonds creates unique memorial diamonds from pet ashes or fur provided by our customers. Each Product is custom-made through a meticulous carbon refinement and diamond-creation process ("Process").

2. Ordering and Payment Terms

The cost of the Welcome Kit is non-refundable but can be used as a credit towards the purchase of your final jewellery selection. The total purchase price of your final jewellery selection plus applicable taxes and fees must be paid within 7 days after we confirm receipt of the pet ashes or fur samples. Upon receipt of your payment, the details in your order cannot be changed with the exception of the colour of the jewellery within the communicated timeline that can be selected from our provided options. The payment for your final jewellery selection is non-refundable.

3. Samples Provided by Customer

You must provide us with pet ashes or fur samples in secure, sealed containers as per our instructions. You authorize us and our partners to transport and use these samples. You understand that:

Samples provided will lose their original structure irreversibly during the Process.
Excess samples not used in the creation process will be respectfully cremated and cannot be returned.

4. Production Timeline

The creation of a memorial diamond typically takes 3 to 4 months, depending on size, with larger diamonds potentially requiring even longer. Timelines provided are estimates and may be affected by factors beyond our control, such as logistics, customs, and production queue.

5. Product Acceptance and Variability

Each memorial diamond is unique due to the distinct chemical composition of the samples provided. You acknowledge and accept variability in the diamond’s characteristics, including:

Cut: Excellent to Poor
Clarity: VVS to I
Colour: D (colorless) to Z (yellowish hue) to C (cognac)
Carat: Variability within ±10% of the ordered carat weight1

Upon receiving your Product, you must inspect it immediately. Claims regarding visible defects or discrepancies must be reported to us within 10 days of your Product arriving at your designated shipping address. Failure to timely report such issues constitutes acceptance of the Product.

6. Shipping and Liability

We are not liable for loss or damage of samples sent by you.

Upon dispatching the completed Product to you via our chosen carrier (e.g., Canada Post, FedEx), risk of loss, and liability transfer to you. Any claims for loss or damage during shipment must be filed directly with the carrier.

7. Loss or Failure in Creation

If the diamond creation Process fails due to unforeseen circumstances, we will promptly notify you. You may choose to provide an additional sample for another attempt, or request a full refund of any payments previously made to us as part of the relevant order. The refund of your payment represents the maximum amount payable by us. Original samples cannot be returned in any scenario.

8. Warranty and Repairs

We warrant that our Process will be conducted professionally and consistent with industry standards. No other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, apply.

This warranty does not cover:

Normal wear and tear, discoloration, or loss of stones
Damage from chemicals, negligence, or improper handling

We offer repair services at a cost; shipping charges may apply.

9. Taxes and Duties

Prices quoted exclude applicable taxes, customs duties, and related fees. You are responsible for all applicable sales taxes and duties.

10. Indemnification

You agree to indemnify Ossu Diamonds Inc. against any claims, damages, liabilities, or expenses (including reasonable attorney fees) resulting from your breach or non-performance under this Agreement.

11. Limitation of Liability

Our total liability arising from any claim related to your purchase shall not exceed the total amount paid by you for the relevant Product.

12. Delays

Any estimated time of completion given by us or our representatives shall in no way be regarded as a binding promise or guarantee. You acknowledge that any estimated time of completion given by us is only an average period estimated according to our experience and all the previous information provided. This estimated time may be further delayed due to technical issues, logistics delays, holiday schedules, supply chain crisis or any other matter. We hold no responsibility for any damage caused to you or any other party by the delay of the order completion.

Ossu Diamonds shall not be held liable for delays or failures caused by events beyond reasonable control, including acts of nature, pandemics, war, civil disturbances, supply chain disruptions, government regulations, or transportation delays.

If any such delay occurs as listed in this section, the time for the performance of our obligations will be extended for a period of time equal to the length of the delay plus such additional time as is reasonably necessary to overcome the impact of the delay.

If the delay is due to your negligence or failure to fulfill your obligations, including, without limitation, providing insufficient material to produce the Product as agreed, late settling of any outstanding balances, and any errors in the shipping address you provided, then the schedule will be automatically adjusted to reflect the duration of your delay plus reasonable time for us to accommodate the change.

13. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the applicable laws of Canada. All disputes shall be resolved exclusively in courts located within Ontario.

14. Changes to Terms

We reserve the right to modify these Terms at any time. The revised Terms will become effective immediately upon posting to our website.

15. Entire Agreement

These Terms constitute the entire agreement between Ossu Diamonds and you, superseding any prior agreements, written or oral, related to our Products or services.