✓ We've Got Your Note!

Hang tight. You'll hear from us very soon (within the next 24 hours). Make sure you bookmark this page so you can refer back to it in case there's any issues with receiving our messages.

Important: Keep An Eye On Your Inbox

We’ve sent an automated confirmation message to the email address you provided.

The email confirms that your enquiry reached us and lets you know what to expect next. Our personal reply will follow separately.

Find Your Confirmation Email

Look for an email from Ossu Diamonds with the subject line:

“We’ve Received Your Inquiry”

It should arrive within a few minutes. Please check your Spam, Junk, Promotions, or Other folder if it's missing from your main inbox.

Once you find the email, follow the instructions below for your email provider:

Gmail

Open the email and select Report not spam if Gmail placed it in your Spam folder.

Then hover over our sender name at the top of the email and select Add to Contacts.

On mobile, tap our sender name or profile image, then choose Add to Contacts.

Outlook or Hotmail

Open the email and select Not junk if Outlook placed it in your Junk folder.

To add us as a safe sender:

  1. Open Settings
  2. Select Mail, followed by Junk email
  3. Under Safe senders and domains, select Add safe sender
  4. Enter hello@ossudiamonds.com and save your changes

Apple Mail or iCloud

Open the email and tap or click our sender name at the top.

Choose Add to Contacts or Create New Contact, then save.

If the email appears in Junk, move it to your Inbox first.

Please open the confirmation email when it arrives. You can also reply with a quick “Received” to help future messages from our team reach you reliably.

Still Can't Find Anything?

Email us directly at hello@ossudiamonds.com and we’ll make sure your enquiry came through.